Terms and Conditions

1.1 A deposit is required to confirm any booking. No booking is confirmed until the deposit has been received.

1.2 The remaining balance is due immediately upon completion of the works unless otherwise agreed in writing.

1.3 Failure to pay the final balance on completion may result in additional charges, recovery costs, or legal action.

1.4 Deposits are non-refundable if the Customer cancels without reasonable notice or if works cannot proceed due to circumstances within the Customer's control (including access or parking issues).

2.1 We provide a 14-day repair guarantee on workmanship, starting from the date of completion.

2.2 This guarantee applies only to faults directly related to the work we carried out.

2.3 Any issues arising after the 14-day period will be chargeable.

2.4 The guarantee does not cover:

• Pre-existing faults
• General wear and tear
• Manufacturer defects
• System-related issues not caused by our work
• Sludge, debris, or contamination in the system

3.1 Any sludge-related issues identified before, during, or after repairs are chargeable.

3.2 We are not responsible for faults caused by poor system condition, corrosion, sludge, or lack of maintenance.

3.3 Our approach aligns with industry standards similar to major providers (e.g. British Gas), where system contamination is excluded from standard repair guarantees.

4.1 A call-out charge applies to all visits.

4.2 Labour is charged at £90 per hour (standard rate) after the first hour.

4.3 Time is charged in 30-minute increments after the first hour.

Example: 1 hour 20 minutes = 1 hour 30 minutes (£45 for the extra 30 minutes).

4.4 Parts are charged separately.

4.5 A 20% handling and sourcing charge will be added to all parts supplied by us.

4.6 If the Customer supplies their own parts:

• No 20% markup will be added
• We accept no responsibility for the quality, suitability, or failure of customer-supplied parts
• Labour charges still apply

5.1 For fixed-price jobs, a set price will be agreed in advance.

5.2 A diagnostic fee of £80 applies where fault-finding is required.

5.3 If the Customer accepts the quoted repair price, the £80 diagnostic fee will be deducted from the final cost.

5.4 If the quote is declined, the diagnostic fee remains payable.

6.1 The Customer must provide suitable parking at or near the property.

6.2 Where the property is located on:

• Permit-only roads, or
• Controlled parking zones

The Customer must arrange and pay for a valid permit or parking.

6.3 If suitable parking is not provided, we reserve the right to cancel the visit and retain the deposit.

6.4 Any Penalty Charge Notices (PCNs) issued due to the Customer's failure to provide valid parking will be the Customer's responsibility.

6.5 If we pay a PCN within the 14-day discounted period on behalf of the Customer:

• The Customer must reimburse the full discounted amount, plus
• An administration fee of £20

6.6 If payment is delayed and the PCN increases, the Customer is responsible for the full balance.

7.1 The Customer must ensure safe and reasonable access to the property at the agreed time.

7.2 If access is not available, the visit may be cancelled and the deposit retained.

7.3 Delays caused by lack of access, restricted working conditions, or Customer requests may result in additional charges.

8.1 All works are carried out in accordance with UK safety regulations and industry standards.

8.2 We reserve the right to stop work immediately if conditions are unsafe or non-compliant.

8.3 Any additional work required to make the system safe or compliant will be chargeable.

9.1 We are not liable for:

• Pre-existing faults
• Hidden defects
• Manufacturer failures
• Consequential or indirect losses

9.2 Our liability is limited to the value of the work carried out.

10.1 Cancellations must be made with reasonable notice.

10.2 Late cancellations or missed appointments may result in loss of deposit or call-out charges.

11.1 All gas-related works are carried out in accordance with Gas Safety (Installation and Use) Regulations.

11.2 We are Gas Safe registered where applicable, and certification will be provided when legally required.

11.3 We reserve the right to classify appliances as At Risk (AR) or Immediately Dangerous (ID) and to disconnect appliances where required by law.

12.1 Payment is due immediately upon completion of works unless agreed otherwise in writing.

12.2 Late payments may be subject to:

• Interest at 8% above the Bank of England base rate
• Reasonable recovery and administration costs

12.3 Ownership of supplied parts remains with us until full payment is received.

13.1 Any concerns must be raised within 48 hours of completion where reasonably possible.

13.2 We will make reasonable efforts to resolve disputes amicably.

14.1 These Terms and Conditions apply to domestic properties only.

14.2 Any commercial, landlord, or managing agent works are excluded unless agreed in writing.

15.1 These Terms and Conditions are governed by English law.

15.2 Any disputes shall be subject to the jurisdiction of the courts of England and Wales.