InstaGasWorks uses the information you provide to arrange your service visit, contact you about your booking and respond to urgent callback requests. No payment details are collected through this booking form.
What is saved
The booking database stores the submitted contact and property details, selected service, arrival window, preferred arrival time, appointment, reference and notification status. Urgent callback requests save the contact details, issue and owner notification separately, without creating an appointment. Your browser stores a temporary booking lookup key in session storage so an interrupted submission can be checked without submitting a second appointment.
How your booking is handled
Booking records are stored in a hosted database in the UK. Each booking is added as a private entry to the InstaGasWorks Google Calendar with the visit details, booking reference, your name, address, phone number and email, so the engineer has them on the day. The same details are included in the confirmation emails sent through Resend to you and InstaGasWorks. Urgent callbacks send an owner notification without creating a calendar appointment. The engineer sends arrival texts manually.
Keeping your information
InstaGasWorks keeps booking details (your name, contact details, address and the visit details) for 6 years after the visit, for business, tax and gas safety records, and then deletes them.
Questions about your information
For questions about booking information, or to request access, correction or deletion, email Info@instagasworks.com.
